Due to the COVID-19 pandemic, at times you may experience a slight delay in the dispatch of your order or an increase in delivery time. We are working diligently to ensure your order gets to you in a timely matter.
We thank you for your support and understanding at this time. If you have any question regarding your order and shipping send us an email via the “Contact” tab.
SHIPPING DURATION EXPECTATION
Shipping time varies and depends on the the location the order is being sent. Below gives you an estimated shipping time frame based on that geographic location.
USA - 7-20 business days
Canada/Europe - 10-20 business days
Australia/New Zealand - 10-30 business days
Mexico/South America - 14-30 business days
*Please be aware and take into consideration this does not include our 1-5 day processing time*.
Processing begins once your order has been verified and your payment approved. This typically take 1-5 business day. Once your order has been processed, it will then be shipped from our warehouse
SHIPPING & HANDLING
All orders will be dispatched from our warehouse after they have been processed. All orders come with a tracking number. This allows you to conveniently monitor the movement of your order from the time it leaves our warehouse through to the time it arrives at your door. Therassage is not responsible for any untracked parcels that go missing. We are not responsible for any parcels that are delayed, lost, or damaged, as well as any parcels that may have been sent to an incorrect or invalid address.
TRACKING NUMBER NOT WORKING
No worries at all! This may occur depending on the shipping company used and may take a couple days for the information to be updated. This should not occur if you have placed an order with us that longer than 5 business days. Should you still not have a tracking number after this time period or having difficulty tracking your package, you can email us via the “Contact” tab.
ARE REFUNDS AVAILABLE
ABSOLUTELY!! We completely understand that it may be hard to trust a product that seems heaven sent. Rest assured knowing you will be covered with our 30 day money back guarantee. Should you not be satisfied with your product. Send us an email via the “Contact” tab. Refunds will not apply for orders that are over the 30 day period.
For any question related to shipping, send us an email vi the “Contact” tab and we will happily get back to you within 24 hours.